Pampering Plus marks 10-year milestone

CEO Jocelyn Mayo interacts with Sharille Spubbs, Pampering Plus’s community liaison. — ABDUL SULAYMAN/TRIBUNE CHIEF PHOTOGRAPHER

Jocelyn Mayo took a leap of faith when she opted to launch Pampering Plus, Inc. to care for the elderly in their homes.

Her leap of faith paid off, and the Abington-based home health care company marked its 10th year in business this month.

When Mayo started out in 2004, the company specialized in offering non-medical home care services. The company assisted clients with activities of daily living, such as bathing, cooking, housekeeping and providing assistance with errands and doctor’s appointments.

While working in various capacities as a registered nurse, Mayo began to see many changes in the health care environment. She was spurred to start her company due to life expectancy increasing and the cost effectiveness of providing care at home.

“I started this business because in the early 2000s health care was changing drastically. Patients were being discharged faster and the burden was being put on family members. Home care was really becoming popular because they were turning to individuals that could come in and help keep their loved ones home,” Mayo said.

By 2009, Pampering Plus expanded its scope of services to become a Medicare certified and licensed health care company. This enabled the company to be able to dispatch nurses, speech therapists and social workers to the homes to provide care for their clients. Pampering Plus has grown to employ about 100 people.

Mayo marked her company’s milestone by hosting a formal affair on June at 8 at the Tendenza in Northern Liberties. The event served to commemorate the work and many accomplishments of Pampering Plus.

Mayo is proud that her company has touched many lives over the last decade.

“I feel that there is nothing more rewarding than what we do. We touch so many families’ lives and without our services, many individuals would not be able to stay at home,” Mayo said. “I just attribute our success to me having been a nurse by background and having a good knowledge base of what these patients need and being able to select quality caregivers to give them what they need.”

Mayo has received various awards and special recognition throughout her years in business. She is the recipient of the National Coalition of 100 Black Women Pennsylvania Chapter 2009 Madam C.J. Walker Award and the Minority Business Leader Award from the Philadelphia Business Journal. Pampering Plus was recognized by Wharton Small Business Development Center with the Philadelphia 100 award, naming it as one of the fastest growing, privately held companies in the Greater Philadelphia region.

While the company has been successful, there have been some challenges along the way.

“One of the biggest challenges is staffing. You’re working with individuals that have to be trustworthy. They’re going into private homes so you want to be sure they not only that they have the knowledge base to provide the care that’s needed, but also that they are trustworthy individuals. In this type of business, your reputation is all you have,” said Mayo, who obtained her MBA from Eastern University in 2012.

Mayo said her company also faces the challenge of rising competition. She’s noticed that more hospitals are tapping into the booming home health care industry.

“For smaller health care companies like mine, it’s been a little difficult to stay alive because once the patient goes into the hospital, they go home with the hospital-based home care,” Mayo pointed out.

To remain competitive, Mayo said Pampering Plus has stepped up its marketing strategies and is focusing on staying innovative and providing optimal service.

After graduating from Frankford Hospital School of Nursing with a diploma, Mayo went on to obtain a bachelor’s in nursing from Allegheny University. She has worked in various capacities as a registered nurse.

 

Contact Staff Writer Ayana Jones at (215) 893-5747 or ajones@phillytrib.com.

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