Last month, fashion house Chanel appointed its first head of diversity and inclusion. Announcing the hire, the French brand said it hoped to provide “momentum” for its “existing diversity and inclusion approach.”

The move marked Chanel’s entry into a new race in the world of luxury fashion: the race to hire more diverse talents, and thus lessen the chance of becoming the latest brand to alienate potential customers with racially or culturally insensitive gaffes.

About two weeks later, Gucci then appointed a new global head of diversity, equity and inclusion in order to “create a more inclusive and equitable workplace and increase workforce diversity.” Prada and Burberry, too, have created a similar position in recent months.

These announcements all appear to be part of the fashion industry’s response to accusations that it’s out of touch with customers and society at large.

In the past year alone, Gucci has come under fire for retailing a $790 turban, a garment with religious significance for Sikhs; Dolce & Gabbana was accused of racism after it portrayed a Chinese model attempting to eat Italian food with chopsticks; and Burberry was accused of glamorizing suicide after it presented a hoodie featuring an elaborate knotted drawstring that resembled a noose. Meanwhile, Prada merchandise and Katy Perry shoes have both blithely referenced blackface caricatures.

These missteps differ from one another in important ways. Burberry’s noose touched on issues of mental health, while the Prada outrage was a matter of race. Gucci’s turban, or its balaclava sweater resembling blackface, generated backlash in existing markets, while D&G’s ads alienated new ones. But what they collectively reveal is that the fashion industry is struggling — at times — to keep up with tech-savvy consumers who are ready to call out companies in real-time for insensitive imagery.

Hiring diversity advocates might seem like a sensible way to address fashion’s troubling tendency to use stereotypes or cultural appropriation to turn a profit. But the new Chanel appointment has not been without its own controversy: Many on social media expressed their dismay that a white woman, Fiona Pargeter, had been named to the role.

Teen Vogue’s fashion and beauty features director Tahirah Hairston took to Twitter to ask, “why did chanel hire a white woman to be over diversity and inclusion? who is in that room?”

Another user wrote: “white privilege is hiring a Head of Diversity and Inclusion who isn’t a POC @CHANEL.”

In a statement e-mailed to CNN, Chanel said Pargeter’s appointment “is a sign of our commitment to D&I (diversity and inclusion) and its importance to the House.”

The brand declined to comment on questions about its decision to hire Pargeter at a time when fashion industry statistics show that people of color are far less likely to be hired for influential roles than white people. In 2018, The Business of Fashion found diversity to be lacking at the highest levels of leadership after studying 15 of the largest public companies in fashion.

From the outside, it seems obvious that hiring a white woman to lead diversity efforts might elicit a backlash. The blackface and chopstick gaffes seemed even more predictable, playing on racist tropes that have circulated for centuries. So why do they keep happening?

Fashion’s new watchdogs

With designers and brands now contending with instant reactions from social media and a 24-hour news cycle, the backlash has become a fierce, tangible force with real consequences for sales.

Fashion’s watchdogs — once a select group of buyers and editors at closed-door runway shows — are now online influencers and social media accounts, followed by people who might not even buy luxury brands, but are nonetheless vocal critics in cultural debates over ethics and representation.

Take the snarky Diet Prada, an Instagram account (with a cult following of 1.5 million “Dieters”) that calls out copycat scandals and hypocrisy in the fashion industry. It has been credited with, among other things, fanning the flames of D&G’s self-inflicted woes.

Social media has spread fashion — and its critique — faster and wider. And the reputational risks of insensitive blunders are real, potentially prompting boycotts that can cost brands millions.

But controversial campaigns and products are nothing new in the industry. Fashion has a long, fraught history of systemic racism, explains Valerie Steele, chief curator and director of the Museum at the Fashion Institute of Technology in New York.

The industry has been rife with biases and insensitivities toward underrepresented and marginalized groups. Blackface caricatures are images that have persisted since the 19th century, she noted, “and in the 1920s and ‘30s, fashion companies would use the n-word, for example, to describe a particular shade of brown” in marketing materials. “It was a fairly common practice in the U.K., not so much in the U.S.”

Meanwhile, stereotypical depictions of Asians can be traced back nearly a hundred years with the popularization of conical straw “coolie” hats — a derogatory reference to Southeast Asian laborers that was later appeared to influence Dior’s “New Look” headgear in the 1940s and again various 1970s Yves Saint Laurent collections inspired by Asia.

Sales of the YSL perfume “Opium” appeared to benefit from protests against the scent’s name, which many felt trivialized China’s painful history of drug abuse and the Opium Wars. The scandal created a notoriety that helped make the scent a bestseller.

“We certainly keep seeing gaffes today, and it leaves one flabbergasted,” Steele said in a phone interview. “How do these things even get greenlighted? Who in the world, for example, thought that D&G’s ad campaign, insulting and patronizing the Chinese model, would appeal to a Chinese audience? It’s absolutely absurd.”

While the D&G ad campaign incensed some viewers, it was Stefano Gabbana’s alleged trail of offensive Instagram direct messages that spurred Chinese audiences to boycott the brand, leading a number of online retailers to pull the brand entirely. Gabbana denied sending the derogatory messages, but the damage had been done.

“The reality is, brands have to be more nuanced,” Steele added. “Not every form of cultural appropriation is, or needs to be, egregious. But some of them have proven to be deeply offensive, over and over again, and yet we keep seeing them.”

Why brands miss the mark

Whether the result of careless mistakes, willful ignorance or even a cynical ploy for headlines, the recent slew of fashion gaffes may not stem from a single cause. Yet, they share a common characteristic: brands pursuing profit at the expense of cultural sensitivity.

This is particularly the case in China, where European fashion houses are competing to court a new generation of wealthy shoppers.

Here, D&G is not alone in having upset potential customers. Earlier this year, Burberry faced criticism after it marked Chinese New Year with a series of family-portrait-style photos that were ridiculed as “creepy” by social media users.

Fashion is full of elaborate cultural code switch, reference and pastiche. In the race to corner new markets, brands have a history of charging in with limited knowledge of the local audiences they seek to entice.

This raises questions about the process that goes into formulating a campaign, and the resources allocated to researching the market.

Former Elle China editor, Ye Zi, also known as Leaf Greener, said the cultural divide between Western and Asian audiences must be bridged in order to move forward. The Beijing native now works as a creative consultant for brands like Chloé, helping to facilitate conversations between staff in Western headquarters and their colleagues in China, while offering insight into Chinese consumers.

She believes that fashion houses must look to hire people who live in, or have previously lived in, the countries and markets being targeted.

“These people should have knowledge of their own country, but also understand what’s going on globally.

“With China and Western countries, there’s a big gap,” she said, noting that cultural misunderstandings can go both ways. “Even [Beijing and Shanghai] can feel like two different cultures or countries. That’s something most people outside of China wouldn’t understand — not to mention basic things like the number of dialects used here.”

Tapping the Chinese market is about more than its buying power, she added, suggesting that brands would benefit from showing more respect to their target audiences’ cultures. She cited the Hermès-backed Chinese lifestyle brand, Shang Xia, founded by Shanghai-born Jiang Qiong Er, as an example of a smart business move — one that allowed the French fashion giant to show respect for Chinese consumers, and a vested interest, both financial and cultural, in the country’s traditional craftsmanship.

More than money

There is clearly no shortage of money at Europe’s biggest fashion houses, and China’s rise as the world’s fastest-growing consumer market makes it the target of many new products and campaigns. Chinese consumers account for nearly a third of spending on luxury goods worldwide, according to a recent report by consultancy firm Bain & Company.

The D&G incident last November serves as a cautionary tale. It is difficult to calculate the amount of money a brand loses in the fallout of a scandal like this, but they can stand to lose millions if campaigns backfire and customers boycott. Within days of the private messages becoming public, one Chinese e-commerce site said it had removed nearly 60,000 D&G products. But understanding a foreign audience’s culture isn’t a matter of money, according to Steele.

If more Chinese people were involved in planning the D&G campaign, she said, there may not have been as many errors. “Giving diverse voices a seat at the table isn’t enough,” she argued, saying that those employees also need to be valued and “in a position that isn’t threatened or penalized for speaking up.”

“You can’t just have change in terms of representation, like a rainbow coalition on the runway,” she said. “You really have to have diversity in terms of who’s in power: Who owns the company, who designs for the company, who does the advertising? You need diversity all the way through the entire power structure, not just the face of the brand.”

Steele and Greener both allude to a broader theory that links overseas missteps with offense caused by the people in headquarters in the West: that these gaffes all directly reflect homogeneity in fashion’s upper echelons. Just as involving Chinese people may help heighten brands’ sensitivity towards China, hiring more Black people or Sikhs — in London, Milan or New York — might have stopped garments offending those communities from making it past the drawing board.

And the industry’s problematic lack of diversity isn’t just racial — it may also reflect socioeconomic inequalities.

“Increasingly, you have to be rich to break into (fashion), because you’re getting paid so little at the start, and are less likely to be able to afford unpaid internships,” said Steele.

“On top of everything else, you have a climate which many people say is one of bullying and conformism, (and) which is hostile to anybody who does not fall within the parameters of whatever clique has the power to make decisions.”

This pervasive culture makes it easier for prejudices to go unchallenged, according to New York-based stylist Ashley Owens, who founded the independent art and fashion magazine Suited in 2015.

“Racism, sexism and homophobia are so ingrained that you actually have to be mentally fighting those biases within yourself constantly,” she said in a phone interview. “In order to really change that system, it takes individual, incremental change in the day to day.” — (CNN)

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