On Sept. 12, Richard Cordray, director of the Consumer Financial Protection Bureau (CFPB), delivered an encouraging report to Congress. From data and information shared, the Bureau’s mission to make consumer financial markets work for American consumers, honest businesses and the economy as a whole is making significant inroads.

Since the enactment of financial reform, more than 5 million consumers have looked to the CFPB for information and assistance. As of the beginning of this month, 72,297 consumers went a step further to file consumer complaints with the CFPB; some of the complainants received monetary compensation for their troubles.

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